Policies

Payment types: Cash, Venmo and major credit cards ( American Express, VISA, Mastercard, and Discover) are accepted. Checks are not accepted. 

Arrival & Late Arrivals: Please try to arrive 5 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time cleaning your lashes will mean less time lashing. If arrive more than 15-minutes past your scheduled appointment time, we reserve the right to consider you a no-show. Little Urban Beauty is not held responsible for late arrivals. Due to the nature of our business, we do not rush services or purposely run the next client late. In the event of late arrival, you may reschedule all or part of your appointment, depending on the service type.

Cancellations and No-Shows: Cancellations received less than 24 hours in advance of scheduled service time will result in 50% charge of the service. No call/No show appointments are subject to 100% charge of the scheduled service. A one time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.

Account Balance
In the event the card on file is not accepted for late cancellation or no show appointments then an account balance will occur. We require that all clients pay their account balance to (0) prior to the receiving further services.

Appointment Confirmations
All appointments are considered confirmed at the time of scheduling the appointment. Little Urban Beauty may send courtesy text message and email confirmation of all scheduled services. You may choose to opt out of confirmation text messages or email notifications.

Refund Policy 
You are paying for the artists time, product and other expenses used to provide you with the service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact me within 72 hours of your appointment to discuss concerns. Any concerns addressed after the 72 hours of your last appointment, or if you failed to follow proper aftercare instructions, you will be charged full price for the service.

Consultations & Paperwork 
Consultations are complimentary and essential in our cycle of service. Reviewing client paperwork allows us to provide safe, high-quality, and custom- tailored services. Consultations and paperwork will not be skipped or rushed under any circumstance.

New Client Fills
At Little Urban Beauty my priority is your natural lash health and eye safety. Therefore, if you are coming in for a touch up from another lash artist, then you agree that there is a possibility your current extensions may need to be removed and a new set will be applied at a appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.

Children and Pets
For your safety, Relaxation, and the courtesy of other clients, children under the age of 18 are not permitted unless receiving a scheduled service. All clients under the age 18 must be accompanied by a legal guardian throughout the duration of the scheduled service. Pets are not permitted by state law. If children or pets are present, the appointment will be cancelled, rescheduled, and subject to a cancellation fee up to 100% of the scheduled service cost. Exemption: Animals trained expressly for assistance under the Americans with Disability Act to confirm with State of Colorado regulations. 

All sales are final and must be paid at the time of service